Frequently Asked Questions

This page has some of the most Frequently Asked Questions asked of us. Please be sure to read this page thoroughly before sending through an enquiry as your question may be answered here.

• Where is your showroom located?
• Do you only accept credit card?
• How much will shipping be?
• Do you ship outside of Australia?
• Are my personal details kept secure?
• What if I am not satisfied with my product?
• Do you price match?
• Can you do the fitting for me?
• Do the prices on the site include GST?
• What is a Group Buy?

“Where is your showroom located?”

This web site is our showroom; you are on it! We are a complete online shop and as such have no physical showroom. We do have an office where you are able to come in at any time and speak to us. We can sit down with you to discuss your vehicle project and your needs. Our office is located at Unit 11, 323 Newcastle Street, Northbridge WA 6003.

“Do you only accept credit card?”

Of course not! We also accept bank transfers, cheques, money orders and of course cash. For more information read our Payments page.

“How much will shipping be?”

You can calculate shipping simply by adding the product(s) you are after to your cart and then using the shipping calculator on the shopping cart screen. With larger, more obscure items like exhausts and seats however the shipping calculator is not quite accurate and the shipping cost may have to be determined and adjusted once your order is put through.

“Do you ship outside of Australia?”

Absolutely! We now accept international orders directly through the web site. In saying that we only accept telegraphic transfers from overseas.

“Are my personal details kept secure?”

Your privacy is our top priority. Our very own 128-bit secure certificate ensures your personal details are kept safe at all times. Read our Privacy Agreement for more information.

“What if I am not satisfied with my product?”

If you are not happy with your product then you may be eligible to participate in our 100% Customer Satisfaction Guarantee. For more information read the Satisfaction Guarantee information.

“Do you price match?”

Our promise to you is that price is never a reason to shop anywhere else. If you have found a product legitimately advertised by a competitor for cheaper let us know and we will do our best to at least match the price for you. For further information read our section on Product Pricing.

“Can you do the fitting for me?”

We supply the parts only, you will need a professional to fit them for you. We can assist in finding the right person for the job, especially if you are in Perth.

“Do the prices on the site include GST?”

Yes they do. Our prices are displayed including GST. We feel displaying prices ex-GST is misleading and unfair to our customers.

“What is a group buy?”

Group Buys are simply about bulk buying resulting in a saving. When you participate in a group buy it means you are privileged to a lower than normal price for a product.

When you place an order for a group buy product you are added to a list of of customers who are participating in the group buy. Once the close date is reached and assuming the minimum order quantity has been achieved, the group buy will be processed.

For full information on a group buy please visit the products information screen. You will be given information showing you the minimum quantity required, the current number of participating customers (current orders), the closing date and any special notes you should read and be familiar with.